How FemmeSuite handles payment processing, deposits, final service charges, refunds, and merchant payouts.
Payments Provider: FemmeSuite uses Stripe as its payment service provider (PSP). Payment processing, merchant onboarding/compliance, and payout infrastructure are securely powered by Stripe.
| Step | What happens |
|---|---|
| Booking request | Client requests an appointment and provides a payment method for deposits and eligible charges. |
| Professional accepts | FemmeSuite may collect the deposit (if required) using the saved payment method. |
| Service completion | FemmeSuite charges the remaining balance or records payment completion (including supported in-person payment flows, where enabled). |
| Payouts | FemmeSuite tracks earnings in the pro ledger and initiates payouts to professionals via Stripe payout infrastructure when eligible. |
FemmeSuite is integrating Tap to Pay on iPhone for eligible professionals who need to accept in-person contactless payments without a separate reader, where supported. This capability is part of the broader Stripe-powered payments stack and depends on device, region, and account eligibility.
Refund eligibility depends on appointment timing, cancellation policy, and booking status. Deposits may be refunded automatically in certain last-minute professional reschedule/cancellation flows or according to the service cancellation policy. See the Refund & Cancellation page for more details.